Help Center
Welcome to the 5C Network Help Center
Your center is connected to India's largest radiology network — 400+ subspecialist radiologists and multi-layer quality assurance. Everything you need to know is here.
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Applies to: iTele only
How integration works
Before your first case reaches 5C, your imaging machines need to be connected to our cloud. Here's an overview of how that works and which setup is right for your center.
The big picture
Your imaging machines (X-ray, CT, MRI, etc.) produce DICOM images. These images need to travel from your machine to 5C's cloud, where our radiologists can access, read, and report on them. The "integration" is simply the bridge that makes this happen.
(Vortex / PACS / Upload)
Three ways to connect
1. Vortex Most common
A lightweight Windows application installed on a PC at your center. It receives DICOM images from your machines over your local network and pushes them to 5C's cloud automatically. Works with any DICOM-compatible imaging device — X-ray, CT, MRI, or Nuclear Medicine.
Best for: Most hospitals and diagnostic centers. One Vortex PC can handle multiple machines.
2. PACS Integration Large hospitals
If your center already has a PACS (Picture Archiving and Communication System), 5C can integrate directly with it. Images flow from your PACS to 5C without needing a separate application. This is common in large hospitals with existing imaging infrastructure.
Best for: Large hospitals with an existing PACS setup.
3. Direct Upload No setup needed
For centers with analog machines or those that prefer manual uploads, you can log into the 5C portal and upload images directly — either as DICOM files or as JPEG images. No local software installation required.
Best for: Centers with analog machines, low-volume centers, or as a backup method.
What happens during onboarding
| Step | What happens | Who's involved |
|---|---|---|
| 1. Information gathering | We collect details about your machines, network, and workflow | Your team + 5C onboarding |
| 2. Integration decision | Based on your setup, we recommend Vortex, PACS, or direct upload | 5C onboarding team |
| 3. Setup call | A 5C technician connects to your system remotely and configures everything | Your IT + 5C technician |
| 4. Test case | We send a test image through the full pipeline to confirm everything works | Your technician + 5C |
| 5. Go live | Your center starts sending real cases | Your team |
Vortex setup guide
Vortex is a lightweight Windows application that acts as the bridge between your imaging machines and 5C's cloud. Once installed, it automatically receives and uploads DICOM images — no manual intervention needed for day-to-day operation.
What is Vortex?
Vortex is a small Windows application (.exe) that runs on a PC at your center. It listens for DICOM images on your local network and pushes them to 5C's cloud. Think of it as your center's internet gateway to the cloud — all imaging machines send their studies to this one PC, and Vortex handles the rest.
How Vortex fits into your center
Every imaging machine on your local network sends DICOM images to the Vortex PC. Vortex then uploads them to 5C's cloud over the internet. Here's how this looks for different center sizes:
Windows
Handles all machines
All modalities
All modalities
Handles everything
What you need for Vortex setup
| Requirement | Details |
|---|---|
| Windows PC | Windows 7 or later, always powered on, connected to your LAN |
| Internet connection | Stable broadband — Vortex uploads images to the cloud over the internet |
| LAN connectivity | The Vortex PC must be on the same network as your imaging machines |
| DICOM-compatible machines | Your imaging machines must support DICOM output (most modern machines do) |
| Firewall / VPN | The Vortex PC must be allowed to reach 5C's cloud servers. If your network has firewall restrictions or a VPN, your IT team will need to whitelist 5C's IP addresses. We provide these during setup. |
Information we'll need from you
| Information | Why we need it | Example |
|---|---|---|
| Number of machines | To configure Vortex to receive from all of them | "3 X-ray + 1 CT" |
| Machine make & model | Different manufacturers have different DICOM settings | "Fujifilm FDR D-EVO II" |
| AE Title of each machine | The unique DICOM identifier for each device | "XRAY_ROOM1" |
| IP addresses | Network addresses of machines and the Vortex PC | "192.168.1.x" |
| Modalities | What types of studies each machine produces | "CR, DX, CT, MR" |
| Firewall / VPN details | Whether the PC has restricted outbound access | "Corporate firewall — need IP whitelist" |
The setup process
1. Information collection
Your 5C onboarding coordinator collects the details above from your team. This can happen over a call or a simple form.
2. Remote setup call
A 5C technician connects to your Vortex PC remotely (via AnyDesk or similar) and installs and configures the application. This includes setting the AE title, server address, and port.
3. Machine configuration
Your center's technician configures each imaging machine to send DICOM images to the Vortex PC's IP address and port. This is done from each machine's DICOM settings.
4. Test transmission
A test image is sent from each machine through Vortex to verify the full pipeline works — machine to Vortex to cloud.
5. Go live
Once the test succeeds, your center is live. Every image your machines produce will automatically flow through Vortex to 5C.
PACS integration
If your hospital already uses a PACS, 5C can integrate directly with it — no additional application needed on your end. Images flow from your PACS to 5C automatically.
How it differs from Vortex
| Aspect | Vortex | PACS Integration |
|---|---|---|
| Requires local app? | Yes — Vortex .exe on a Windows PC | No — configuration on your existing PACS |
| Where images route | Machines → Vortex PC → Cloud | Machines → Your PACS → Cloud |
| Best for | Most centers | Large hospitals with existing PACS |
| Setup complexity | Low — 30–60 min remote call | Medium — requires PACS admin involvement |
What we need for PACS integration
| Information | Details |
|---|---|
| PACS vendor & version | e.g. "GE Centricity PACS 4.0" or "Philips IntelliSpace PACS" |
| PACS AE Title | The DICOM Application Entity Title of your PACS server |
| PACS IP & port | Network address and DICOM port of your PACS |
| PACS admin contact | Your IT team or PACS administrator who can configure routing |
| Firewall/VPN details | If your network requires VPN or firewall rules for outbound DICOM |
Direct upload — no setup needed
If your center has an analog machine, a low case volume, or simply prefers manual uploads, you can send images to 5C directly from the portal. No software installation, no configuration.
(analog or digital)
client.5cnetwork.com
How it works
Log into your 5C portal at client.5cnetwork.com, go to the Drafts page, create a new case, and upload images. You can upload:
| Format | When to use |
|---|---|
| DICOM files | If your machine exports DICOM to USB/CD/folder — upload the .dcm files directly |
| JPEG images | If you have scanned films, printed X-rays, or screenshots from your machine |
When to use direct upload
| Situation | Recommendation |
|---|---|
| Analog X-ray machine (film-based) | Scan the film, upload as JPEG |
| Low volume (1–5 cases/day) | Direct upload is efficient enough |
| Vortex is temporarily down | Upload manually as backup |
| Machine not on the LAN | Export to USB, upload from any internet-connected PC |
Report template & clinical setup
5C provides a professional, high-standard default report template that works right out of the box. If you want to customise reports with your own letterhead, layout, or branding, we can do that too -- but it is completely optional and never blocks your go-live.
Our default template works from day one
5C's default report template is clean, professional, and used by thousands of centers. It includes all standard sections -- patient details, findings, impressions, radiologist credentials -- formatted to a high clinical standard. Most centers go live with the default and customise later if needed.
Want to customise? Completely optional
If your referring physicians expect reports in a specific format, or you want your center's letterhead on every report, we can match that. This is an optional step that runs in parallel with your integration setup -- it never delays your go-live.
If you choose to customise: how it works
1. Share your sample reports
Share 50 or more recent reports (or one full week of all reports) as PDF or Word files. These give us the blueprint for your preferred format -- structure, sections, terminology, header/footer style.
2. We build your custom template
Our team analyses your sample reports and creates a draft template that matches your existing format. This covers: report structure, section headings, finding and impression format, and clinical terminology your physicians are used to seeing.
3. You review and approve
We send you a preview along with sample reports generated using it. You review and either approve or request changes. We iterate until it matches exactly what you want.
4. Template is locked
Once approved, your custom template is used for all cases going forward. Any future changes go through the same review-and-approve process.
What you can configure (all optional)
Whether you go with the default template or customise, these settings are available anytime from Settings > Report Format in your portal. None of these are required to go live.
| Setting | What it does | Set during onboarding? |
|---|---|---|
| Letterhead (header & footer) | Your center's logo, name, and contact details appear at the top and bottom of every report | Yes -- upload your header and footer images |
| Report format | Choose PDF or Word output, with or without letterhead | Yes -- we recommend based on your workflow |
| Header & footer sizing | Adjust width of your letterhead images (10-100%) | Yes -- fine-tuned during review |
| Compact report mode | Reduces line spacing and margins for denser reports (useful for X-ray reports) | Optional -- can enable later |
| Custom disclaimer | Add a standard disclaimer line at the bottom of every report | Optional -- if your center requires one |
| Report language | Reports can be generated in multiple languages (English, Hindi, Tamil, Kannada, and more) | Yes -- set your default and alternate languages |
| Patient details in header | Show patient name, age, sex, and study info in the report header area | Yes -- configured based on your sample reports |
| Radiologist details | Show the reporting radiologist's name and credentials on the report | Yes -- based on your preference |
| Accession number | Display the case accession number on the report | Optional |
| Page numbers | Add page numbers to multi-page reports | Optional |
| Bold impressions | Make the impression/conclusion section bold for quick scanning | Optional -- common request from referring physicians |
Letterhead setup (optional)
If you want your center's branding on reports, you can upload your letterhead images. This is optional -- reports work perfectly with the default 5C format.
| Image | What it contains | Tips |
|---|---|---|
| Header image | Your center's logo, name, address, phone number | Use a high-resolution image. We provide a crop tool to adjust sizing. |
| Footer image | Additional info, branch details, accreditation logos | Keep it clean -- referring physicians focus on the header and findings. |
You can upload and adjust these yourself anytime from Settings > Report Format in your portal. See Uploading your center's letterhead for the step-by-step guide.
How template setup fits into the full onboarding
How to log in to your 5C portal
Your center's portal is your gateway to India's largest AI-native radiology network. Here's how to access it.
Open your portal
Navigate to client.5cnetwork.com in your browser. If your center is an iTele partner, you'll see your own branded login page with your organization's logo.
Enter your credentials
Enter the email address and password provided during onboarding. If two-factor authentication is enabled for your center, you'll receive a verification code via SMS or email.
You're in
After logging in, you'll land on your Orders page — your command center for all completed and in-progress cases. From here, you can access Drafts, Settings, Users, and Payments from the navigation menu.
After logging in, you'll arrive at your Orders dashboard
Forgot your password?
Click "Forgot Password?" on the login page. Enter the email address associated with your account, and you'll receive a reset link in your inbox. Check your spam folder if you don't see it within a few minutes.
Your dashboard at a glance
The moment you log in, you see your command center — two views that cover your entire radiology workflow.
Orders — your completed and in-progress cases
The Orders page is your primary view. Every case that has been activated and entered the radiology workflow appears here. You'll see patient details, modality, current status, turnaround time, and quick-action buttons to download reports or view case details. This is where 41% of all portal activity happens — it's your home screen.
Drafts — cases awaiting activation
The Drafts page shows cases that have been uploaded but not yet activated. Cases arrive here automatically via Vortex or through manual upload. Once a draft is activated for reporting, it moves to Orders and enters 5C's radiology network for subspecialist assignment.
The Orders dashboard — your command center for all cases
Understanding case statuses
Every case you send through 5C moves through a series of statuses. Here's what each one means and what to expect next.
| Status | Where You See It | What It Means | What Happens Next |
|---|---|---|---|
| CREATED | Drafts | Case uploaded, awaiting activation | Technician or system activates it |
| ACTIVATED | Drafts | Case is live, entering the assignment queue | System matches to a subspecialist radiologist |
| IN POOL | Drafts | In the assignment pool, waiting for a radiologist | A qualified subspecialist picks it up |
| ASSIGNED | Drafts → Orders | A subspecialist radiologist is reviewing your case | Report in progress |
| OPENED | Orders | Radiologist has opened the study images | Active reading underway |
| REPORTED | Orders | Radiologist submitted the report | Quality check in progress (if enabled for your center) |
| QC REVIEW | Orders | Report is being quality-checked by a second reader | Final review before delivery to you |
| COMPLETED | Orders | Report is ready — quality-checked, signed, and delivered | Download PDF or DOCX |
| REWORK | Orders | Rework requested — report being revised by a radiologist | Updated report will appear when done |
| IQC NON-REPORTABLE | Drafts | Image quality insufficient for reporting | Re-upload with better quality images |
What happens after you upload a case
From the moment your images reach 5C to the signed report in your hands — here's the complete journey, and why every step matters.
Matching
Review
Check
Delivered
1. Upload
Your technician uploads DICOM images through the portal (or your PACS pushes them directly). Patient demographics are entered alongside the study.
2. Activation
Once the case is activated — either manually by the technician or automatically — it enters 5C's radiology network. The turnaround clock starts here.
3. Subspecialist Matching
This is where 5C is fundamentally different. Your case isn't assigned to "the next available doctor." The system identifies the exact modality and body part, then matches it to a radiologist who specializes in that specific study type. A chest CT goes to a chest CT specialist. A neuro MRI goes to a neuroradiologist. This is why 5C maintains a 99.7% quality score across 11 million+ scans.
4. Radiologist Review
The assigned subspecialist opens your study, reviews every image, and writes a detailed report. If your center has opted into AI-powered X-ray screening, the AI can assist by pre-analyzing images before the radiologist reviews them. See Optional: AI-powered X-ray screening for details.
5. Quality Check
Before the report reaches you, it passes through up to three independent quality layers: a second reader checks for completeness and accuracy, enterprise-grade review (for select plans), and AI-powered validation. This multi-layer approach is one of the reasons 5C's client rework rate is under 1%.
6. Report Delivered
The final report — digitally signed by the subspecialist who read your case — appears on your Orders page. Download it as a PDF or Word document, in your preferred language, with your center's branding.
How cases reach 5C
Once your images reach 5C, a subspecialist radiologist is assigned within minutes. Here's how they get there.
Automatic upload via Vortex (most centers)
If your center has Vortex set up — which is the case for most 5C clients — your imaging machines automatically push studies to 5C's cloud. Cases appear in your Drafts page without any manual action. Vortex is configured during onboarding as your image pusher gateway, and once it's running, the process is fully hands-off.
Manual upload (X-ray centers without Vortex)
If your center doesn't have Vortex set up — typically smaller X-ray centers or centers with analog machines — you can upload cases manually from the Drafts page.
Go to the Drafts page
Click Drafts in the navigation menu. This is where all new and pending cases live.
Choose your upload method
You'll see two options on the Drafts page:
- Upload DICOM — Use this when your machine exports standard DICOM files with patient information already embedded. Select the .dcm files from your machine's export folder or USB drive.
- Upload DICOM with metadata — Use this when you need to enter or correct patient demographics (name, age, gender, patient ID) along with the DICOM files. This is useful when your machine doesn't embed complete patient information in the DICOM header.
Upload your files
Select your DICOM files and upload them. For CT and MRI studies, ensure all slices in the series are included — incomplete series cannot be reported on.
Case appears in Drafts
Your case appears in Drafts with a CREATED status, ready for activation.
The Drafts page — cases arrive automatically via Vortex or can be uploaded manually
How to activate a draft case
Activation pushes your case into 5C's radiology network — the turnaround clock starts here.
After a case lands in Drafts — whether automatically via Vortex or through manual upload — it shows a CREATED status. To send it for reporting, you need to activate it.
Find your case in Drafts
Navigate to the Drafts page. Locate the case you want to activate — it will show CREATED status.
Open the case
Click on the case row to open the case detail view. Here you can verify the patient information, modality, and uploaded images before activating.
Click "Activate for Reporting"
Click the Activate for Reporting button. The case is now live — it enters 5C's assignment queue, the system identifies the modality, matches it to a qualified subspecialist, and assigns it — typically within minutes.
Case moves to Orders
Once activated, the case moves from the Drafts page to the Orders page. You can track its progress there — from assignment through to report delivery.
Draft detail view — verify patient info and click Activate for Reporting
How to track your case in real time
Every case you send through 5C is tracked at each step — from upload to signed report. Here's how to follow along.
Click on any case row in your Orders or Drafts page to open the detail view. You'll see:
Case information
Patient name, age, gender, patient ID, modality, study description, and the number of images/series uploaded.
Status & turnaround
The current status badge (see Understanding case statuses) and the live TAT counter showing how long since activation. Green means within your SLA. Red means the TAT has been breached — but don't worry, 5C's operations team actively monitors all breached cases.
Activity timeline
At the bottom of the detail view, you'll find a complete activity timeline — every step the case has gone through, with exact timestamps. This gives you full visibility into when the case was uploaded, activated, assigned, opened by the radiologist, reported, quality-checked, and completed.
Order detail view — track every step in the activity timeline
Understanding turnaround time (TAT)
Reports are delivered within the turnaround time specified in your service agreement — significantly faster than the 24–48 hour industry standard. Here's how TAT works for your cases.
When does the clock start?
TAT starts the moment your case is activated — not when it's uploaded. The clock runs until the report is completed and available for download.
How to read the TAT display
On your Orders page, each case shows a TAT value in hours and minutes (e.g., "1h 42m"). The color tells you where you stand:
| Color | Meaning |
|---|---|
| Green | Within your agreed SLA — on track |
| Red | TAT has exceeded the SLA target — 5C operations is actively monitoring |
Typical turnaround by modality
Your specific SLA is defined in your service agreement. These are typical targets across the 5C network:
| Modality | Typical TAT | Why |
|---|---|---|
| X-ray | As per your agreement | High volume; optional AI screening add-on available |
| CT | ~2.5 hours | Subspecialist review with quality check |
| MRI | ~3.5 hours | Complex imaging requiring specialist interpretation |
| Nuclear Medicine | ~4.5 hours | Specialist interpretation with detailed analysis |
| Urgent cases | Per agreement | Priority assignment — jumps the queue |
How to search and filter cases
Filter by modality to see exactly the cases you need — whether you're looking for a specific patient or reviewing today's workload.
Both the Orders and Drafts pages have a filter bar at the top. Here's what each filter does:
| Filter | How to Use | Options |
|---|---|---|
| Date Range | Click the date picker and select start/end dates | Default: last 7 days. Any custom range available. |
| Search | Type in the search box | Searches by patient name, patient ID, or accession number |
| Modality | Click the modality dropdown | X-ray, CT, MRI, Nuclear Medicine — or "All" |
| Status | Click the status dropdown (Orders page) | Filter by any case status |
| Case Type | Click the case type dropdown (if enabled) | Normal, Abnormal |
| Center | Click the center dropdown (multi-center accounts) | Filter by specific branch or location |
Use the filter bar to search by patient name, date range, modality, and status
The table displays 10 or 20 rows per page. Use the pagination controls at the bottom to navigate through results.
What to do if a case shows "IQC Non-Reportable"
This status means the uploaded images aren't sufficient for a subspecialist to report on. Here's what to do.
When a case is flagged as IQC NON-REPORTABLE, it means the Input Quality Check has determined that the images don't meet the minimum standard for accurate radiological interpretation.
Common causes
| Cause | What Happened | Fix |
|---|---|---|
| Motion artifacts | Patient moved during the scan, causing blurred images | Re-scan the patient and re-upload |
| Incomplete series | Not all slices were uploaded (common with CT/MRI) | Upload the complete series with all slices |
| Wrong body part | Study tagged as one body part but images show another | Re-upload with correct study description |
| Poor image quality | Under/over-exposure, insufficient contrast | Re-scan with correct parameters and re-upload |
What to do
Re-upload the DICOM files with the corrected images. Create a new case on the Drafts page with the same patient demographics and upload the improved images. The new case will go through the normal workflow.
How to download a report
Your report is ready to download the moment quality checks are complete. It's digitally signed by the subspecialist who read your case.
Go to Orders
Navigate to the Orders page. Find the case with COMPLETED status.
Open the case detail
Click on the case row to open the detailed view. You'll see the full case information, activity timeline, and download options.
Download your report
Click "Download Report" for a PDF, or "Download DOCX" for an editable Word document. The report includes your center's branding (if configured), the radiologist's digital signature, and all findings.
Download your report as PDF or DOCX from the order detail page
How to choose your report language
Reports generated through 5C are available in multiple languages — select your preference before downloading.
On the study detail page, you'll find a Language dropdown before the download buttons. Select your preferred language, and the report will be generated in that language.
Available languages
| Language | Availability |
|---|---|
| English | Available for all centers (default) |
| Hindi | Available on select plans |
| Tamil | Available on select plans |
| Kannada | Available on select plans |
| Spanish | Available on select plans |
The study detail page — language options are available for supported modalities
How to request a rework
If a report doesn't meet your expectations, request a rework and a subspecialist radiologist will re-read the case. 5C's rework rate across the network is under 1%.
Open the completed case
Go to Orders and click on the case you'd like reworked.
Click "Request Rework"
You'll find the Request Rework button on the case detail page.
Select a reason and add comments
Choose the most relevant reason from the dropdown, then add any specific comments or instructions for the radiologist in the text field.
Submit
Click Submit. The case status changes to REWORK and a radiologist is assigned to re-read it. You'll see the updated report when it's ready.
Rework reason categories
| Reason | When to Use |
|---|---|
| Clinical disagreement | Your referring physician disagrees with the findings |
| Missing findings | The report doesn't mention something visible in the images |
| Wrong patient details | Patient name, age, or demographics are incorrect in the report |
| Formatting issue | Report layout, language, or formatting problems |
| Other | Anything else — please describe in comments |
Request a rework — select a reason and add comments for the radiologist
Understanding report quality layers
Every report passes through multiple independent quality layers before reaching you — one of the reasons 5C maintains a 99.7% quality score across 11 million+ scans.
Radiologist
Review (OQC)
Review (EQC)
Validation
Delivered to You
Layer 1: Subspecialist Radiologist
Your case is read by a radiologist who specializes in that exact modality and body part. This isn't a generalist reading — it's an expert interpretation from a doctor with deep domain expertise.
Layer 2: Second Reader Review (OQC)
A second reader checks every report for completeness, formatting consistency, and potential errors before it reaches you. This output quality check catches issues that might have been missed — typographical errors, missing sections, formatting inconsistencies.
Layer 3: Enterprise Review (EQC)
For centers on enterprise plans, an additional review layer provides a second-layer check after the initial quality review. This is common for corporate clients, hospital chains, and organizations with strict compliance requirements.
Layer 4: AI Validation
AI-powered analysis automatically flags potential issues in reports for consistency, completeness, and clinical accuracy. This is a safety net that supplements — never replaces — the human quality checks.
Your report branding & letterhead
Reports carry your center's logo and branding — ready to print, ready to share, looking like they came from your own radiology department.
Every report generated through 5C can display your center's custom letterhead — header image, footer image, and your preferred styling. This ensures reports look professional and consistent with your center's identity.
What you can configure yourself
| Setting | Where |
|---|---|
| Upload custom header/footer images | Settings → Report Format tab |
| Adjust header/footer width | Settings → Report Format tab |
| Add a custom disclaimer | Settings → Report Format tab |
| Choose report format (PDF/DOCX) | Settings → Report Format tab |
| Enable compact report mode | Settings → Report Format tab |
What your account manager configures
| Option | What It Does |
|---|---|
| 5C professional letterhead | Uses 5C's standard header/footer instead of your own |
| Patient details in header | Shows patient name, age, gender in the report header |
| Accession number on report | Displays DICOM accession number on the report |
| Page numbers | Adds page numbering on multi-page reports |
| Radiologist details | Shows the reporting radiologist's name and credentials |
| Bold impression section | Formats the "Impression" section in bold |
| Custom CSS styling | Custom fonts, colors, margins specific to your center |
For step-by-step instructions on uploading your letterhead, see Customizing your report letterhead. For a complete list of format options, see Report format options explained.
Your subspecialist radiologist network
When you upload a case, it's not assigned to just any radiologist. 5C's network of 400+ radiologists includes subspecialists across every modality — chest CT specialists, neuro MRI experts, musculoskeletal radiologists. Your case is matched to a radiologist with deep expertise in that exact study type.
How subspecialist matching works
Every radiologist in the 5C network has a defined specialty profile — the modalities and body parts they're qualified to interpret. When your case enters the network, the system identifies the study type and matches it to a radiologist with proven expertise in that area.
This means a chest CT is read by a chest CT specialist, not a general radiologist. A neuro MRI goes to a neuroradiologist. A musculoskeletal study goes to an MSK radiologist. This subspecialist matching is one of the primary reasons 5C maintains a 99.7% quality score.
Your routing configuration
Beyond subspecialist matching, your center has a routing configuration that determines how cases are assigned:
| Routing Mode | How It Works | Best For |
|---|---|---|
| General Pool (default) | Cases go to the next available qualified subspecialist. Fastest turnaround. | Most centers — optimal balance of speed and quality |
| Favorite Radiologist Pool | Your cases go to a preferred set of radiologists first. If they're all busy, cases go to the general pool. | Centers that want consistency with specific radiologists |
| Fixed Radiologist | Every case always goes to the same specific radiologist. | Centers with a long-term relationship with one radiologist |
Optional feature: AI-powered X-ray screening
If your center is interested in faster X-ray turnaround, 5C offers an optional AI screening add-on. When enabled, AI assists your reporting workflow by helping radiologists prioritize findings. This is a feature you can request — it's not applied to your cases by default.
Uploaded
Pre-screening
sent to radiologist
→ Prioritized review
How it works when enabled
When you opt into this feature, AI pre-analyzes X-ray images in seconds and provides the radiologist with an initial assessment. The radiologist always makes the final call — AI is there to speed up the process, not replace the reader.
Abnormal findings are flagged and prioritized so the specialist can focus attention where it matters most. Every report is still reviewed and signed by a qualified radiologist before delivery to you.
Quality data from centers using this feature
| Metric | AI-Assisted | Network Average |
|---|---|---|
| Client rework rate | 0.17% | 0.93% |
| SaaS client rework rate | 0.18% | — |
Quality assurance: why 5C reports are trusted
Every report passes through up to 5 independent quality layers before reaching you. This is how 5C maintains a 99.7% quality score across 11 million+ scans.
| Layer | What Happens | Who Does It | Best For |
|---|---|---|---|
| Input Quality Check (IQC) | Images checked for quality before assignment. Non-reportable images flagged. | Automated system + quality agent | Centers with variable image quality |
| Output Quality Check (OQC) | Report quality-checked by a second reader for completeness, formatting, and accuracy. | Second reader | All centers (recommended default) |
| AI Quality Check | AI automatically checks report for consistency, missing sections, and common errors. | AI model | High-volume centers |
| Enterprise Quality Check (EQC) | Additional review layer provides a second-layer check after the initial quality review. | Additional reviewer | Corporate/enterprise clients with strict compliance |
| Cross Quality Check (XQC) | A second reader cross-verifies the report independently. | Second reader | High-stakes or medico-legal cases |
How urgent cases are handled
Mark a case as urgent and it jumps the queue — assigned to the next available qualified subspecialist immediately.
When to flag a case as urgent
Use the urgent flag for time-sensitive cases where delayed reporting could impact patient care — trauma cases, suspected stroke, acute chest pain, and similar clinical emergencies.
How to mark a case as urgent
During upload or activation, you'll see an option to flag the case as Urgent or Critical (depending on your center's configuration). Toggle this flag before activating the case.
What happens next
Urgent cases get priority assignment — they bypass the standard queue and are assigned to the next available qualified subspecialist. The turnaround target for urgent cases is defined in your specific service agreement.
Mark a case as urgent during activation to trigger priority assignment
Managing users at your center
Add technicians, manage access, and control who does what at your center — all self-serve from the Users page.
What you can do
Add a new user
Go to the Users page and click "Add User". Enter the user's name, email address, and phone number. Select their role (see User roles & permissions for details). Click Submit — they'll receive their login credentials.
Deactivate a user
Toggle the active/inactive switch on any user row. Deactivated users can't log in or access the portal, but their data isn't deleted.
Edit user details
Click on a user to update their name, email, phone, or role assignment.
Manage your team — add users, assign roles, and control access
Understanding user roles & permissions
Your center has three user roles. Each role determines what the user can see and do on the portal.
| Capability | Admin | Technician | Draft & Order Manager |
|---|---|---|---|
| Log in to portal | ✅ | ✅ | ✅ |
| View Orders (completed cases) | ✅ | ✅ | ✅ |
| View Drafts (pending cases) | ✅ | ✅ | ✅ |
| Upload new cases (DICOM) | ✅ | ✅ | ✅ |
| Enter patient demographics | ✅ | ✅ | ✅ |
| Activate draft cases | ✅ | ✅ | ✅ |
| Download reports (PDF/DOCX) | ✅ | ✅ | ✅ |
| Request rework on reports | ✅ | ✅ | ❌ |
| Create case orders | ✅ | ❌ | ✅ |
| Batch operations | ✅ | ❌ | ✅ |
| Manage users (add/remove) | ✅ | ❌ | ❌ |
| Access Settings page | ✅ | ❌ | ❌ |
| View Payments / Billing | ✅ | ❌ | ❌ |
| Upload letterhead | ✅ | ❌ | ❌ |
| Change report format | ✅ | ❌ | ❌ |
| View multi-location dashboard | ✅ (admin) | ❌ | ❌ |
Settings page: Report Format tab
Control how your reports look — format, branding, disclaimer, and layout. Every change here affects all future reports for your center.
Navigate to Settings → "Customer Report Format" tab. Here's every setting available:
1. Default Report Format
Choose one:
| Option | What You Get | When to Use |
|---|---|---|
| Plain PDF | Clean PDF without letterhead | You add your own letterhead when printing |
| Plain Word (DOCX) | Editable Word document without letterhead | You want to edit reports before printing |
| Custom PDF (with letterhead) | PDF with your uploaded header/footer images | Professional branded reports, ready to print |
| Custom Word (with letterhead) | Word doc with your uploaded header/footer | Branded and editable |
2. Custom Disclaimer
Toggle ON to add a custom disclaimer at the bottom of every report. Enter your disclaimer text in the text area — for example: "This report is generated by a teleconsultation service. Clinical correlation is advised."
3. Disable Report Header
Toggle ON to remove the header/footer area completely. The report content starts from the top. Useful if you print on pre-printed letterhead paper.
4. Compact Report
Toggle ON to reduce line spacing and margins for a more condensed report. Particularly useful for X-ray reports to fit more content on a single page. Works with all format options.
5. Header Width (10%–100%)
Controls how wide your uploaded header image appears on the report. Default is 65%. Only active when you've uploaded a header image.
6. Footer Width (10%–100%)
Controls how wide your uploaded footer image appears on the report. Default is 65%. Only active when you've uploaded a footer image.
7. Sample Report Preview
A live preview shows how your report will look with the current settings. It updates in real-time as you adjust header/footer widths. Review this before clicking Submit.
Report Format settings — configure headers, footers, and report layout
Settings page: Change Password
Update your portal password from the Settings page.
Navigate to Settings → "Change Password" tab.
Enter your current password
Type your existing password for verification.
Enter your new password
Choose a strong password.
Confirm your new password
Re-enter the new password to confirm.
Click "Submit"
Your password is updated immediately.
Settings page: Study Correlation
Map your internal study names to 5C's study catalog — ensuring every case is routed to the right subspecialist.
Navigate to Settings → "Study Correlation" tab.
What it does
Study correlation maps your center's internal study names to 5C's standardized study catalog. This ensures that when you upload a case with your internal naming convention, the system correctly identifies the study type and routes it to the right subspecialist.
What you can do
| Action | How |
|---|---|
| View existing correlations | Table showing correlation name + mapped studies |
| Add new correlation | Click "Add Correlation Study" → name it → map to studies |
| Edit correlation name | Click the edit icon on any row (inline edit) |
| Paginate | 10/20/30 per page |
Customizing your report letterhead
Upload your center's logo and branding — every report will carry your identity, ready to print.
Navigate to Settings → "Customer Report Format" tab.
Click "Upload" next to Header
Select an image file (PNG or JPG, max 10MB) containing your center's header — typically your logo, name, address, contact details, and registration numbers.
Crop and adjust
A crop modal appears. Use the zoom slider (0.1x to 2x) to resize and the rotate slider (0° to 360°) to orient your image. The crop area maintains a 16:9 ratio — the standard report header proportion.
Confirm and upload
Click "Confirm" to upload. Repeat for your footer image if you have one.
Adjust sizing
Use the Header Width and Footer Width sliders (10%–100%) to control how large the images appear on the report. Default is 65%.
Preview and save
Check the Sample Report Preview to verify the layout looks right, then click "Submit" to save.
Tips for a great letterhead
High resolution (at least 1200px wide), clean white or light background, includes your center's logo/name/address/contact/registration numbers, and not too tall — tall headers reduce space available for report content.
To remove your letterhead
Click the "Remove" button to clear both header and footer images. This resets your report format to Plain PDF/DOCX.
Upload and configure your letterhead from the Settings page
Report format options explained
5C gives you control over how your reports look. Here's every format option available.
Report formats you choose
| Format | File Type | Letterhead | Editable? | Best For |
|---|---|---|---|---|
| Plain PDF | No | No | Centers with pre-printed letterhead paper | |
| Plain Word | .docx | No | Yes | Centers that edit reports before printing |
| Custom PDF | Your uploaded header/footer | No | Ready-to-print professional reports | |
| Custom Word | .docx | Your uploaded header/footer | Yes | Branded reports that may need edits |
Additional options your account manager can configure
| Option | What It Does | How to Get It |
|---|---|---|
| 5C professional letterhead | Uses 5C's standard professional header/footer | Contact account manager |
| Patient details in header | Adds patient name, age, gender to the report header | Contact account manager |
| Accession number | Shows DICOM accession number on the report | Contact account manager |
| Page numbers | Adds page numbers to multi-page reports | Contact account manager |
| Radiologist details | Shows reporting radiologist's name and credentials | Contact account manager |
| Bold impression section | Formats the "Impression" section in bold | Contact account manager |
| Custom CSS styling | Custom fonts, colors, spacing for your center | Contact account manager |
| Additional languages | Language options beyond the default set | Contact account manager |
Viewing your billing & payments
Track your case volume, pricing, and payment history from the Payments page.
Navigate to the Payments page from the navigation menu. Here you can see:
| Section | What It Shows |
|---|---|
| Case volume summary | Total cases by modality for the billing period |
| Per-view pricing | Your per-case rates by modality |
| Monthly invoice | Detailed breakdown for the current month |
| Payment history | Past invoices and payment records |
View transactions, invoices, and payment history
Dashboard views & filters
Your daily workflow happens on two pages: Orders and Drafts. Here's everything on each page and how to use the filters.
Orders page — completed and in-progress cases
| Column | What It Shows |
|---|---|
| Patient ID | Your patient's ID |
| Patient Name | Patient's full name |
| Age / Gender | Patient demographics |
| Study Date | When the images were taken |
| Modalities | X-ray, CT, MRI, NM — shown as colored badges |
| Series / Images | Number of DICOM series and total images |
| Case Type | Normal / Abnormal (if enabled) |
| Status | Current case status |
| Quick Actions | Download report, view details |
Drafts page — pending and new cases
| Column | What It Shows |
|---|---|
| Patient ID | Your patient's ID |
| Patient Name | Patient's full name |
| Gender | Patient gender |
| Study Description | What kind of study (e.g., "CT Chest with Contrast") |
| Modalities | Imaging type |
| Series / Images | Upload count |
| Created Date/Time | When the case was uploaded |
| Quick Actions | Activate, delete, upload additional images |
Filters available on both pages
| Filter | How to Use | Options |
|---|---|---|
| Date Range | Click the date picker → select dates | Default: last 7 days |
| Search | Type in the search box | Patient name, patient ID, accession number |
| Modality | Click modality dropdown | X-ray, CT, MRI, NM — or "All" |
| Status | Click status dropdown | Filter by specific status |
| Case Type | Click case type dropdown | Normal, Abnormal (if enabled) |
| Center | Click center dropdown | Filter by branch or location |
Tables display 10 or 20 rows per page. Navigate with the pagination controls at the bottom.
Multi-location dashboard
See all your centers in one view — aggregated analytics, TAT tracking, and case breakdown across every branch.
Client Data Dashboard
An aggregated view across all your locations with the ability to filter by specific centers (searchable checkbox list with "Select All"), select date ranges, and view data across three tabs: Overall, TAT, and Requests.
Surgical Dashboard (enterprise clients)
Advanced analytics with case breakdown by Normal/Abnormal/Surgical/Emergency, department-level breakdown across specialties (Neurology, Oncology, Cardiology, Orthopedics, and more), TAT analysis by time intervals, and activation time filtering (day shift vs. night shift).
Metrics displayed
| Metric | What It Shows |
|---|---|
| Total Cases | All cases in the selected period |
| By Status | Completed, In Progress, Case Sent |
| By Type | Normal, Abnormal, Surgical, Emergency |
| By Modality | X-ray, CT, MRI, NM breakdown |
| TAT Distribution | Cases completed in each time bracket |
| Department Split | Cases per hospital department |
Features your account manager can configure for you
5C gives you control over how your reports look, how your cases are routed, and what quality layers protect your output. Some settings you manage directly. Others your account manager configures to match your exact workflow.
Below is the complete reference. When you need any of these features, contact your account manager with the request.
Case routing & assignment
| Feature | What It Does | How to Request |
|---|---|---|
| Fixed Radiologist | Every case always goes to the same specific radiologist | "I want Dr. [name] as my fixed radiologist" |
| Favorite Radiologist Pool | Cases go to preferred radiologists first; general pool as backup | "Add Dr. [name] as my favorite radiologist" |
| Strict Favorite Mode | Cases ONLY go to your favorites — no general pool fallback | "Enable strict favorite mode" |
| Excluded Radiologists | Specific radiologists never receive your cases | "Exclude Dr. [name] from our cases" |
| Case Prioritization | Technicians can mark cases as critical during upload | "Enable critical case tagging" |
| Urgent Case Mode | Urgent flagging with priority routing | "Enable urgent case handling" |
Report appearance & branding
| Feature | What It Does | How to Request |
|---|---|---|
| 5C Professional Letterhead | Uses 5C's standard header instead of your own | "Use 5C's letterhead for our reports" |
| Patient Details in Header | Shows patient name, age, gender in the header | "Add patient details to our report header" |
| Accession Number | DICOM accession number printed on report | "Show accession number on reports" |
| Page Numbers | Page numbering on multi-page reports | "Add page numbers to our reports" |
| Radiologist Details | Reporting radiologist's name and credentials | "Show radiologist details on reports" |
| Bold Impression | Formats the "Impression" section in bold | "Make the impression section bold" |
| Custom CSS Styling | Custom fonts, colors, margins, spacing | Provide design specs to your account manager |
| Report Languages | Additional languages beyond English | "Enable [language] reports" |
Quality control layers
| Feature | What It Does | Default | How to Request |
|---|---|---|---|
| OQC (Second Reader Review) | Every report quality-checked by a second reader before delivery | ON for most | "Enable/disable OQC" |
| EQC (Enterprise QC) | Additional quality layer after the second reader review | OFF | "Enable enterprise QC" |
| IQC (Input Quality Check) | Image quality checked before radiologist assignment | OFF | "Enable input quality check" |
| AI Quality Check | AI-assisted quality review | OFF | "Enable AI quality check" |
| XQC (Cross Quality Check) | Second reader cross-verification | OFF | "Enable cross-QC" |
AI & automation
| Feature | What It Does | How to Request |
|---|---|---|
| AI X-ray Screening | Optional add-on: AI pre-screens X-rays to assist your radiologists | "Enable AI X-ray screening" |
| AI-Generated Reports | AI generates initial report draft for radiologist review | "Enable AI report generation" |
| X-ray Automation | Optional add-on: end-to-end AI-assisted X-ray workflow | "Enable X-ray automation" |
| Report Assistant | AI suggestions while radiologist reports | "Enable report assistant" |
| Chatbot | In-app assistant for navigation and questions | "Enable chatbot" |
Dashboard & display
| Feature | What It Does | How to Request |
|---|---|---|
| Multi-Center Dashboard | Aggregated view across branches | "Enable multi-location dashboard" |
| Surgical Dashboard | Advanced analytics with department breakdown | "Enable surgical dashboard" |
| AI Dashboard | AI processing statistics for your cases | "Enable AI dashboard" |
| Hide Date/Time Columns | Removes study date/time from tables | "Hide date/time columns" |
| Case Type Display | Shows Normal/Abnormal on case list | "Show case type in dashboard" |
| Disable Word Download | Hides the DOCX download option | "Disable Word report download" |
Imaging & upload
| Feature | What It Does | How to Request |
|---|---|---|
| JPG to DICOM Upload | Convert JPG images to DICOM during upload | "Enable JPG upload" |
| Image Restore Access | Access archived/old images from cold storage | "Enable image restore" |
| Rx Upload | Upload prescriptions alongside DICOM images | "Enable Rx upload" |
| Auto Comparative Linking | Auto-link current study to patient's previous studies | "Enable auto-comparative linking" |
Understanding your case routing
When you upload a case, it enters 5C's intelligent routing system. Here's what happens — and what determines which subspecialist reads your case.
Detection
Matching
Config
Reviews
What determines which radiologist reads your case
| # | Factor | How It Works |
|---|---|---|
| 1 | Modality expertise | A chest CT specialist reads chest CTs, not a general radiologist |
| 2 | Your routing preference | Fixed, Favorite, or General Pool (see features your account manager can configure) |
| 3 | Availability | Which qualified radiologists are online and have capacity |
| 4 | Case complexity | Complex or abnormal cases are routed to senior specialists |
| 5 | Urgency | Urgent-flagged cases get priority assignment |
AI & automation features available
5C offers several AI-powered features that assist, screen, and speed up the radiology process. None of these replace radiologists — every diagnosis is confirmed by a human expert.
| Feature | What It Does For You | Impact |
|---|---|---|
| AI X-ray Screening | Optional add-on. When enabled, AI pre-screens X-rays and assists radiologists with initial findings. You choose whether to enable this for your center. | Faster X-ray workflow for centers that opt in |
| AI Report Generation | AI drafts the initial report. A subspecialist reviews, edits, and approves. | Faster reporting without sacrificing accuracy |
| X-ray Automation | Optional add-on. Full AI-assisted pipeline to speed up X-ray reporting. Available on select plans. | Maximum X-ray workflow efficiency for centers that opt in |
| Report Assistant | AI provides suggestions while the radiologist writes | More consistent, comprehensive reports |
| AI Quality Check | AI reviews reports for completeness and consistency before delivery | Extra safety net on top of human quality checks |
| Chatbot | In-app assistant for navigation and quick questions | Self-serve troubleshooting |
Quality control configurations
5C provides up to 5 independent quality layers. Here's what each does, when it runs, and who does it.
| Layer | What Happens | When | Who Does It | Best For |
|---|---|---|---|---|
| IQC | Images checked for quality before assignment | Before radiologist sees the case | Automated system | Variable image quality |
| OQC | Report quality-checked by a second reader | After radiologist submits | Second reader | All centers (recommended) |
| AI QC | AI checks report for consistency and errors | Before/alongside OQC | AI model | High-volume centers |
| EQC | Additional review layer after initial quality check | After OQC | Additional reviewer | Enterprise/compliance |
| XQC | Second reader cross-verification | After primary report | Second reader | High-stakes cases |
DICOM & imaging configuration
How images get from your center to 5C — and how to troubleshoot common imaging issues.
Image delivery methods
| Method | How It Works | Requirements |
|---|---|---|
| DICOM Push (standard) | Your PACS/modality sends images directly to 5C's server via Application Entity (AE) Title configuration | LAN connectivity; configured AE Title |
| Web Upload | Upload DICOM files through the portal (Drafts page → Upload DICOM) | Internet connection + DICOM files |
| JPG Upload | Upload JPG/JPEG images — system converts to DICOM format | Feature must be enabled |
| OMS Integration | Cases ingested automatically from your hospital management system | API integration (configured during onboarding) |
AE Title configuration
Your center's DICOM Application Entity (AE) Title is configured during onboarding. If you're adding new machines or changing your PACS setup, contact your account manager with the machine type, manufacturer, model, IP address, and port. 5C will configure the new AE Title and test connectivity.
Common imaging issues
| Issue | What It Means | What to Do |
|---|---|---|
| "IQC Non-Reportable" | Image quality insufficient | Re-upload with better images (see IQC Non-Reportable) |
| Upload fails | DICOM file not accepted | Verify files open in your local DICOM viewer. Check internet. Contact support if persistent. |
| Missing series | Not all slices received | Ensure complete series upload (all slices for CT/MRI) |
| Wrong modality assigned | Study tagged with incorrect modality | Contact support — they'll correct the tagging |
Welcome to iTele: running your teleradiology on 5C
You run your radiology operation — your radiologists, your branding, your workflow. 5C provides the platform and a 400+ subspecialist radiologist safety net for overflow and complex cases.
What makes iTele different
As an iTele partner, you're not just a client sending cases for reporting. You manage your own radiologist panel, control your own routing, and can forward overflow or complex cases to 5C's full subspecialist network when needed. Think of it as running your own radiology department on 5C's infrastructure.
What you control
| Capability | Description |
|---|---|
| Radiologist management | Onboard, activate, and deactivate radiologists on your panel |
| Case routing | Cases from your centers go to YOUR radiologists first |
| Overflow to 5C | One click forwards any case to 5C's 400+ subspecialist network |
| Multi-center view | All your connected centers in one dashboard |
| Branding | Your partner-branded login and portal experience |
What 5C provides
The full platform: case management, DICOM handling, report generation, quality assurance, AI tools (Bionic LM report suggestions, voice-to-text dictation), and the 400+ subspecialist safety net for cases your panel can't cover. All included.
How to onboard a new radiologist
Add radiologists to your panel entirely on your own — no tickets, no waiting.
Go to Radiologist Management
Navigate to the Radiologist Management section from your partner dashboard.
Click "Add Radiologist"
Opens the radiologist onboarding form.
Enter radiologist details
Fill in: name, medical credentials, registration number, contact details, and upload their digital signature (used for signing reports).
Submit
The radiologist receives a welcome email with login credentials. Activation is instant — they can start receiving cases immediately.
Manage your radiologist panel from the Users page
How to activate or deactivate a radiologist
Toggle radiologists on and off from your panel — for leave management, performance issues, or contract changes.
In the Radiologist Management section, each radiologist has an active/inactive toggle.
Deactivating a radiologist
Toggle OFF. The radiologist can no longer see new cases. Cases currently assigned to them will continue to completion, but no new cases will be routed to them. Use this for leave management, performance issues, or end of contract.
Reactivating a radiologist
Toggle ON. The radiologist immediately returns to your active panel and can receive new cases.
Toggle radiologists active or inactive from the Users page
How case routing works for partners
Cases from your centers go to YOUR radiologist panel first. If your radiologists are unavailable or it's a complex case, one click forwards it to 5C's subspecialist network.
Your Center
Radiologist Panel
Your Radiologist
5C Network
The two-tier routing
Tier 1 — Your Panel: Cases uploaded by your connected centers go to your own radiologist panel first. Your radiologists see these cases in their worklist and can accept and report on them.
Tier 2 — 5C Network: If your radiologists are unavailable, the case is too complex, or it's a modality your panel doesn't cover — forward the case to 5C's 400+ subspecialist network with one click. The case gets the same SLA, same quality checks, same standards.
Managing multiple locations
Your partner dashboard shows all your connected centers. New locations auto-appear when onboarded — no manual setup needed.
As an iTele partner, your account serves as the central hub. Every diagnostic center or hospital that sends cases through your network appears in your partner dashboard, giving you a unified view across all of them.
What you see
All cases from your connected centers are visible from your dashboard. You can filter by specific locations, track TAT across all centers, and view aggregated analytics.
Adding new centers
When a new center is onboarded to your partner network, it appears automatically in your dashboard. No manual configuration needed — the system dynamically includes all active centers under your account.
AI tools for your radiologists
Your radiologists automatically get access to Bionic — 5C's AI-native reporting toolkit. Included at no extra cost.
Bionic LM — AI-assisted report suggestions
As your radiologists write their reports, Bionic provides intelligent suggestions — from findings descriptions to impression summaries. The radiologist reviews and finalizes every suggestion. It's an AI co-pilot, not an autopilot.
Bionic Voice Editor — voice-to-text dictation
Your radiologists can dictate their findings instead of typing. Bionic converts speech to structured report text in real time, formatted to your report template. This significantly speeds up the reporting workflow.
I forgot my password
Reset your password in under a minute — here's how.
Go to the login page
Navigate to client.5cnetwork.com.
Click "Forgot Password?"
You'll find this link below the password field.
Enter your email
Enter the email address associated with your account.
Check your inbox
You'll receive a password reset link. Click it to set a new password.
Set a new password
Choose a strong password and confirm it. You're back in.
My case is stuck / TAT is breached
TAT breaches are rare. When they happen, operations is already on it.
A red TAT indicator on your case means the turnaround has exceeded the agreed SLA target. Here's what you should know:
Your case is NOT lost
5C's operations team monitors all breached cases in real time. Every breached case is automatically flagged and prioritized for immediate attention.
When to contact support
If your case has been in a breached state for more than 2x your SLA target (e.g., more than 5 hours for a CT case with a 2.5-hour SLA), call the helpline with your case ID for immediate escalation.
Common reasons for delays
| Reason | What's Happening |
|---|---|
| High-volume period | More cases than usual across the network; your case is in queue |
| Complex case | A senior specialist is needed, and availability is limited |
| Quality re-review | The report flagged something in quality check and is being re-reviewed |
I can't upload a case / DICOM upload fails
Upload issues are usually resolved quickly. Here's how to troubleshoot.
Step-by-step troubleshooting
Verify the file is valid DICOM
Open the file in your local DICOM viewer (e.g., RadiAnt, Horos). If it opens correctly, the file is valid.
Check the series is complete
For CT and MRI, ensure all slices are present. Incomplete series may not upload correctly.
Check your internet connection
DICOM files can be large. Ensure you have a stable connection, especially for multi-slice studies.
Try again
Sometimes a simple retry resolves temporary network issues.
Contact support if persistent
If the upload continues to fail, call the helpline at +91-95872-74858 with the error message shown on screen.
The report has incorrect patient details
Request a rework to get it corrected quickly.
If the patient name, age, gender, or other demographics are incorrect on a completed report, request a rework:
Open the completed case
Go to Orders and click on the case.
Click "Request Rework"
Select the reason: "Wrong patient details".
Describe the correction needed
In the comments field, specify exactly what needs to be corrected (e.g., "Patient name should be Rajesh Kumar, not Rakesh Kumar").
Submit
The rework is assigned and corrected. You'll receive the updated report.
I need a feature that's not available
Many features are available but require activation by your account manager.
If you don't see a feature you're looking for, it likely needs to be enabled for your center. Available add-ons include:
| Category | Available Features |
|---|---|
| AI & Automation | AI X-ray screening (optional), AI report generation, X-ray automation (optional), report assistant, chatbot |
| Quality Checks | Enhanced OQC, enterprise QC, input quality check, AI quality check, cross-QC |
| Routing | Case prioritization, urgent case mode, favorite/fixed radiologist, night coverage |
| Reports | Custom branding, additional languages, report customization options |
| Dashboard | Multi-location dashboard, surgical dashboard, AI dashboard |
| Enterprise | API access, OMS integration, advanced analytics |
Contact your account manager to discuss which features would benefit your workflow. See Features your account manager can configure for the complete reference.
How do I get API access?
API access lets you programmatically submit cases, check status, and retrieve reports — integrating 5C directly into your systems.
API access is available for enterprise clients. With API credentials, you can:
| Capability | What It Does |
|---|---|
| Submit cases programmatically | Push DICOM studies to 5C without using the portal |
| Check case status | Query the status of any case in real time |
| Retrieve reports | Download completed reports automatically |
| Webhook notifications | Receive callbacks when case status changes |
What languages are reports available in?
Reports are available in English (default), Hindi, Tamil, Kannada, and Spanish. Select your preferred language before downloading.
On the study detail page, use the Language dropdown to select your preferred language before clicking Download. The report content is generated in that language.
| Language | Status |
|---|---|
| English | Default for all centers |
| Hindi | Available on select plans |
| Tamil | Available on select plans |
| Kannada | Available on select plans |
| Spanish | Available on select plans |
How do I add a new center under my account?
Adding branches or new centers to your account is quick — here's the path for each account type.
For Direct Centers
Contact your account manager to onboard additional branches. They'll configure the new location under your organization's account. Once set up, the new center appears in your multi-location dashboard automatically.
For iTele Partners
Contact your 5C relationship manager. New centers are linked to your organization's account and appear automatically in your partner dashboard — no manual setup needed on your end.
How to reach 5C support
Your dedicated account manager knows your center, your workflow, and your preferences. For anything urgent, the helpline is always available.
Contact channels
| Channel | Details | Use For |
|---|---|---|
| Helpline (Phone + WhatsApp) | +91-95872-74858 | Urgent issues: case stuck, portal down, can't log in |
| Account Manager (Email) | Contact details in your onboarding email | Billing, SLA discussions, feature requests, configuration changes |
| In-App Rework | "Request Rework" button on completed cases | Report quality issues — fastest path to resolution |
| WhatsApp Community | Link provided during onboarding | General questions, tips, updates from 5C |
When to use which channel
| Situation | What to Do | Expected Response |
|---|---|---|
| Can't log in | Call helpline | Immediate |
| Case stuck beyond 2x SLA | Call helpline with case ID | Priority escalation per SLA |
| Report quality issue | Request rework in-app | Rework assigned within 1 hour |
| Billing discrepancy | Email account manager | Within 1 business day |
| Feature request / config change | Email account manager | Within 2 business days |
| Portal bug / error | Call helpline + describe issue | Logged immediately |
Need help right now?
+91-95872-74858
Phone + WhatsApp · Available 24/7